Wednesday, December 12th, 2007
Right, I’ve thought for ages about whether to post this or not. I’m not one to complain or slate people, companies or stuff unless I’m really pissed off. I’m really pissed off.
After my SEO Tools update, I mentioned that my biggest hurdle was the fact that the network of sites the SEO Tools use, was taking up way too much in the way of server resources and I really needed to move to a new dedicated server.
After doing this post, I was contacted by a guy called Aaron from FastServers, apparently a manager there. He made me a no-brainer offer, saying he would be willing to donate a pretty ace spec dedicated server to host some of the SEO tool network. He didn’t even want anything in exchange, but maybe an advert for FastServers would be nice.
I, of course, agreed immediately and said it wouldn’t be a problem having a “sponsored by FastServers” link/graphic on the site for the backlink juice and because it’s a great place to advertise and most people that read this blog and use SEO Tools would be webmasters. Also, I’d chuck in a free subscription for him. He said he would sort it at the end of the week.
So, I chatted to him some more and waited a week. It hadn’t been done, but fair enough, he’s probably a busy guy. I contacted him over MSN and he explained it would be done next week for sure, no problems. So again, during the following week – I was careful not to bug him, just asking him every couple of days if he had an update. Again, nothing got done.
Three weeks on, I was getting a bit concerned. So I again, contacted him via MSN and explained to him, if it was a problem or he had a change of mind, that’s okay. They don’t owe me anything, just let me know what the score is so I can move ahead accordingly. I stopped getting any response whatsoever. I tried contacting Aaron multiple times over the next week, he was definitely online, just ignoring me. So, I gave up.
At the end of the week, I gave it one last ditch attempt and asked why he was ignoring me. I got the response of “Really sorry, have totally been ignoring you, I’m in New York at the moment. I’ll definitely sort everything when I get back”. Fair enough I thought, everyone’s busy and he still wants to go ahead.
I gave him a few days to get sorted and return from NY, then try and contact him again. No response at all. Which was needless to say, frustrating. He was online, just ignoring me. As a last ditch attempt, I went to the FastServers.net website and logged onto their live chat. I spoke to a helpful assistant who added me to MSN and I explained the situation to them. They assured me Aaron was “a stand up businessman” and they would contact him for me. I would definitely hear back from him soon. So, they left him a note on his desk. Twice.
Now, I know I don’t owe him anything, but why make a promise with your company, not deliver then just ignore me? That’s just damn bad practice and makes me write posts like this. I’m really pissed off with FastServers.net and I’m damn pleased I’m not paying them any money.
If anyone has any recommendations for good web hosting (dedicated servers) then I’d be glad to hear from you (leave a comment). Or if you’re from a web hosting company and you can provide a dedicated server and you’d like to strike and advertising deal, I’d love to hear from you also.
Until then, I won’t talk about FastServers without giving them a link.
There you go, Aaron.